We process orders within two business days. The shipping times chosen at the checkout don’t include the processing time. Please note, we are currently experiencing high volume of orders and there might be delays in our processing times.
Once your order is processed, it will be delivered by Canada Post within 2 to 9 days.
Shipping is free for all orders of $40 and more. Free shipping delivery times are between 4 to 7 business days.
Once we ship your order, you will receive a confirmation email with the tracking number in it. Please allow 24 hours for the tracking number to display the status of your order.
Once an order is placed, it is immediately sent to our team for processing and can't be cancelled.
Due to the nature of our products, we do not accept returns.
We are here to help if you are not satisfied with your experience. If you would like to submit a claim about your order, please contact us at firstname.lastname@example.org within 7 days of receiving your order, attaching a clear image of the box, as well as the barcode and batch number (next to the best before date on the box.)